Support
lightapp's service is fully supported through our Help Desk, available during working hours. All enquiries are given a trouble ticket and tracked through to resolution. Our Service Level Agreement (SLA) ensures your school is guaranteed the level of support it requires. For more detail of our support systems, please contact us.
Typical questions schools ask about our service are listed below. If these don't answer your question, please check our generic FAQs.
Questions
Connection speed requirements depend on the number of students using the service. As long as you meet these requirements your students are likely to experience faster internet speeds than they would by accessing the Internet directly.
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No, you don't need to have any local server hardware, or a local area connection. lightapp provides you with hosted workstations that are personalised, with group folders for shared information.
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Local printing in schools, colleges and universities is possible, however it is not yet possible for students and teachers to print from lightapp at home.
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lightapp can be customised to include whatever software your organisation requires. lightapp's standard
selection of software is provided, in addition to education software and custom applications. Microsoft Office is also available for an additional fee to cover the license charges.
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lightapp offers 1GB of storage on each workspace. More storage is available at additional cost.
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lightapp's easy to use administration tools enable you to assign and customise accounts. The tools are tailored to the unique needs of each organisation, so please contact our
Customer Support team if you have a specific enquiry about your administration facilities.
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